Choosing a crystal is a personal and intuitive experience! Here are a few ways you can find the perfect match at Zenora: 

• By Intention: Are you looking to enhance calm, attract abundance, or boost creativity? You can explore our crystal collection filtered by intention. Consider what energies you're seeking to invite into your life. 
• By Zodiac Sign: Many believe that certain crystals resonate with specific zodiac signs. Browse our selection curated by astrological association to find crystals that may align with your inherent energies. 
• By First Impression: Sometimes, the right crystal simply calls to you visually. Trust your intuition! The crystal you're most drawn to might be exactly what you need. 
• The Safe Choices: Must-Have Beginner Crystals: If you're new to the world of crystals, some excellent starting points include Clear Quartz for its versatility and amplification properties, Amethyst for its calming and intuitive benefits, Rose Quartz for love and compassion, and Black Tourmaline for grounding and protection. These are wonderful crystals to begin your collection and experience the power of crystal energy. 

For those just starting their crystal journey, Zenora offers a thoughtful selection to introduce you to the world of crystal energy: 

• Crystal Sets: Our carefully curated crystal sets are a fantastic starting point. They often include a harmonious grouping of crystals chosen for their complementary energies and come with guidance on how to use them. These sets provide a well-rounded introduction to different crystal properties.    
• Crystal Jewelry: Wearing crystal jewelry allows you to keep the energy of your chosen stone close throughout the day. We offer a variety of beautiful and simple necklaces and bracelets featuring crystals that are often recommended for beginners.    
• Worry Stones: These smooth, tactile stones are designed to be held and rubbed, providing a comforting and grounding sensation while you benefit from the crystal's energy. They are a gentle way to connect with crystal properties.    
• Energy Tools: Explore our selection of Purification Set, Selenite products or pendulums. These tools offer practical ways to incorporate crystal energy into your daily routine. 

Before working with your new crystal from Zenora, it's beneficial to cleanse and activate its energy: 

• Cleansing: Cleansing removes any lingering energies the crystal may have picked up. Here are a few common methods:  
• Smudging: Gently pass your crystal through the smoke of sage, palo santo, or incense. 
• Moonlight: Place your crystal under the light of the full moon or new moon overnight. 
• Sunlight: Some crystals can be cleansed in sunlight for a few hours (be mindful that some colors like amethyst can fade with prolonged sun exposure). 
• Sound: Use a singing bowl, tuning forks, or even your own voice to create vibrations that cleanse the crystal. 
• Water: Rinse some harder crystals under cool running water (avoid porous or softer crystals like selenite or halite). Pat dry gently. 
• Activation/Intention Setting: Once cleansed, hold your crystal and focus on your intention. Visualize the energy you wish to work with flowing into the crystal. You can also speak your intention aloud. 

For ongoing maintenance: 

• Regular Cleansing: Cleanse your crystals regularly, especially after intense use or if they feel energetically "dull." The frequency depends on how often you use them and the energy around you. 
• Gentle Handling: Store your crystals carefully to avoid scratches or damage. 
• Recharging: Periodically recharge your crystals using methods like placing them on a selenite charging plate or under moonlight. 

There are many ways to incorporate the energy of your Zenora crystals into your daily life: 

• Meditation: Hold a crystal in your hand or place it near you during meditation to deepen your focus and connect with its energy. Different crystals can support different meditative states. 
• Carrying/Wearing: Keep a crystal in your pocket or wear it as jewelry to benefit from its energy throughout the day. 
• Crystal Grids: Arrange crystals in specific geometric patterns to amplify their energy for a particular intention. 
• Home Decor: Place crystals in your living or working spaces to create a desired atmosphere and infuse the environment with their energy. 
• Energy Healing: Use crystals on or around the body to balance and harmonize energy centers (chakras). 

Zenora Energy accepts the following payment methods for your convenience: 

• Credit Cards: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover.    
• PayPal: You can securely checkout using your PayPal account. 
• Store Credit: If you have Zenora store credit, you can apply it at checkout. 
• Gift Cards: Redeem your Zenora gift card during the payment process. 

At Zenora Energy, we process orders quickly to ensure speedy delivery. Once an order is submitted and you have already received an order confirmation email, it may be impossible to cancel your order.  

However, if you no longer want the items you've ordered, our return process is easy. For detailed instructions on how to return your order once you receive it, please refer to our "Returns & Exchanges" section below or email us at info@zenoraenergy.com. 

Once you've placed your order with Zenora Energy, you'll receive a confirmation notification: 

• SMS Confirmation (if phone number provided): If you entered a phone number during checkout, you would receive an order confirmation via SMS. 
• Email Confirmation (if email provided): If you provided an email address, you would receive an order confirmation email shortly after placing your order. This email will contain your order details. You will also receive subsequent email updates regarding your order processing and shipping.    

If you don't receive a confirmation email or SMS within a few hours of placing your order, please check your spam or junk folder. If you still haven't received it, please contact us at info@zenoraenergy.com so we can assist you. 

Keeping track of your Zenora crystal treasures is easy! 

• Order Status Page (for registered customers): If you created an account with us, you could log in to your account on our website and navigate to your order history to view the status of your order and tracking information. 
• Order Status Page (for guest checkout): If you checked out as a guest, you could still track your order. You may be required to verify your email address or phone number along with your order number to view the order details and tracking information on our order status page. You can find your order number in the order confirmation email or SMS we sent you. 
• Tracking Link in Shipping Confirmation Email: Once your order has been processed and shipped, you will receive a separate shipping confirmation email. This email will contain your tracking number and a direct link to our tracking page where you can monitor the progress of your shipment. 

Please note that tracking information may not be available immediately after your order ships. It can take up to 24 hours for the tracking number to become active in the carrier's system. If you don't see any updates right away, please be patient and check back later. You should typically see tracking updates within 3-4 business days after placing your order. 

At Zenora Energy, we strive to deliver your crystals with care and efficiency. Our shipping policy is as follows: 

• Domestic Shipping (USA): Standard delivery takes 2–7 business days, and express delivery takes 1–3 business days from the shipment date. 
• International Shipping (not available yet): For international orders, please allow up to 21 business days for delivery. Please be aware that international shipping times can vary significantly depending on your location, customs procedures in your country, and other unforeseen circumstances. 
• Shipping Fees: Shipping fees, if applicable, will be calculated and clearly displayed at checkout before you complete your purchase. 
• Delivery Times: Please note that the estimated delivery times are not guaranteed and may be affected by factors beyond our control, such as weather conditions, holidays, and carrier delays. 

If you have any further questions regarding our shipping policy, please don't hesitate to contact us at info@zenoraenergy.com. 

Shipping costs for your Zenora order are calculated as follows: 

Domestic Orders (within the continental United States): 

• Orders under $50: exact shipping cost calculated at checkout
• Orders $50 and above: FREE Ground Shipping 

International Orders: The cost of shipping for international orders varies depending on the destination country, the weight and dimensions of the package, and the selected shipping speed. You will see the exact shipping cost calculated at checkout before you finalize your order. 

• Important Note for International Customers: International shipments may be subject to import duties, taxes, and other fees levied by your country's customs authorities. These charges are the responsibility of the customer and are not included in our shipping fees. You will likely be required to claim your package at your local customs facility and pay any applicable duty fees upon pickup.    
• Expedited Shipping: At checkout, you may have the option to select expedited shipping methods, if available for your location and the items in your order. The availability and fulfillment of expedited shipping depend on the destination and the time the order is placed. The cost for expedited shipping will be displayed at checkout. 

Yes, we offer returns or exchanges on most products purchased within the last 30 days of receiving your order. Please note that customers are responsible for covering return shipping fees.

Please note that we cannot accept returns on sale items or gift cards, and products specified in Details on the product page. Please get in touch if you have questions or concerns about your specific item.

Once our returns department receives your returned item, you can expect your refund to be processed within 14 business days or fewer. 

To initiate a return, please follow these simple steps: 

1. Log in to your account: Visit our website and log in to your Zenora Energy account. 
2. Navigate to your order: Find the order containing the item(s) you wish to return and click on it. 
3. Click "Request Return": In the upper right-hand corner of the order details page, you will find a "Request Return" button. Click on this button. 
4. Complete the return request: Follow the on-screen prompts and answer the necessary questions regarding your return. 
5. Review and Approval: Once you submit your request, our customer service team will review it. You will be notified via email whether your return has been approved or denied. 
6. Shipping Instructions and Label (if approved): If your return is approved, you will receive an email containing detailed instructions on how to package and ship your item(s) back to our warehouse, along with a prepaid shipping label (if applicable based on the reason for return). 

Once your return request has been approved, the merchandise must be shipped back to us within the 30-day window from the date you originally received your package. Please ensure the return shipment is postmarked within this timeframe. 

Are shipping charges refundable? 

No, original shipping charges are non-refundable unless the return is due to a defect in the product or an error on our part. 

Is there a restocking fee? 

For orders totaling $200 or more, a 10% restocking fee will be applied to the refund amount. 

Yes, we offer both refunds and exchanges within 30 days of your purchase. To be eligible for a refund or exchange, the item(s) must be returned in their original condition, unused, and with all original tags and packaging intact. Please remember that Final Sale items are not eligible for refunds or exchanges, and customers are responsible for covering shipping fees for exchanges.

Refunds will be processed back to your original payment method within 14 business days of us receiving and inspecting the returned item.

Please note that customers are responsible for covering the shipping costs for exchanges. Additionally, refunds will only be issued for the cost of the goods purchased and will not include the original shipping cost.

If you receive a damaged or defective item, or if there is an error with your order, please reach out to us immediately at info@zenoraenergy.com with details and photos of the issue. We are committed to making things right and will do our best to resolve the problem in a timely manner. Your happiness and the well-being of your crystals are our top priorities!